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Customer Care and Billing (CC&B) |
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CC&B system provides comprehensive and holistic solution for maintaining the service provider's customers.
It supports the full customer life cycle covering the following main areas:
- Order Management
- Subscriber Management
- Account Maintenance
- Product Catalogue
- Billing
- Account Receivable (AR)
- Collection (Arrears)
- Inventory Management
Our experienced team has great deal of practical experience implementing end-to-end CC&B solutions for different types of service providers - Wireless, Wireline, ISP, Multi Channel PayTV, Triple Play, etc.
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Partner Relationship Management (PRM) |
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Partner Relationship Management solution supports the business framework defined between service providers and their channel partners, e.g., affiliates, gaming vendors. PRM functionality may be incorporated with CC&B solutions and provided as part of such package.
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Subscriber Management System (SMS) |
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Subscriber Management System provides unique Customer Care and Billing solution for Pay-TV service providers. Synergos' SMS implementation support solution is based on our extensive practical experience in this niche domain covering the following business and operation main areas:
- Order Management
- Inventory Management (STBs, Smart Cards)
- Workforce Management and Integration
- Service Activation (CAS Integration)
- Prepaid Subscription
- Pay-Per-View
- Invoicing
- Account Relievable
- Collection
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Content Management System (CMS) |
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Synergos's Content Management implementation support solution for broadcasting service providers is based on our vast experience with DTH and Cable operations. Our consultants will analyze your business processes and operational environment to identify the implementation requirements in the following areas:
- Rights Management
- Media Management
- Program Planning
- Traffic
- Advertising Sales
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